Terms and Conditions

by Awareness Matters AU | Feb 1, 2026 | About Us

Awareness Matters AU

Last updated: February 2026

Welcome to Awareness Matters AU. By accessing or using our website (https://awarenessmattersau.com) and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you agree to these Terms and Conditions, our Privacy Policy, and any other policies posted on our site. If you do not agree, please do not use our services.

2. Services

• We provide digital consultancy, reports, assessments, workshops, and other professional services.

• Delivery timelines, formats, and access are outlined in our Delivery Information Page.

• All services are provided based on information you supply. Accuracy and completeness of information are your responsibility.

3. Payment Terms

• Payments are required in full before delivery of services unless otherwise agreed in writing.

• We accept payments via the methods displayed at checkout.

• All prices are in Australian Dollars (AUD) unless specified otherwise.

• Late or failed payments may result in delayed delivery or suspension of services.

4. Refunds and Returns

• Our Refund and Returns Policy applies to all purchases. Please review it here: Refund & Returns Policy.

• Digital services are generally non-refundable once delivery has commenced, except where legally required.

5. Intellectual Property

• All content, materials, and deliverables produced by Awareness Matters AU remain our intellectual property unless otherwise agreed in writing.

• You may not copy, reproduce, distribute, or create derivative works without prior written consent.

• Client-provided materials remain the property of the client.

6. User Responsibilities

When using our website and services, you agree to:

• Provide accurate and current information.

• Not use our website or services for illegal or unethical purposes.

• Respect the confidentiality of any materials shared.

7. Limitation of Liability

• Our liability for any claims arising from the use of our website or services is limited to the amount paid for the services concerned.

• We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business.

• Services are provided “as is” and we make no warranties beyond those expressly stated.

8. Privacy and Data Protection

• We collect, use, and store personal information in accordance with our Privacy Policy.

• By using our website or services, you consent to the collection and use of your data as described.

9. Termination

• We reserve the right to suspend or terminate access to our website or services if you breach these Terms and Conditions or engage in unlawful or harmful conduct.

• Any outstanding fees will remain payable upon termination.

10. Governing Law

• These Terms and Conditions are governed by the laws of Australia.

• Any disputes arising from these terms will be subject to the exclusive jurisdiction of Australian courts.

11. Changes to Terms

• We may update these Terms and Conditions from time to time.

• Updated terms will be posted on our website with a revised “Last Updated” date.

• Continued use of our website or services after changes constitutes acceptance of the updated terms.

12. Contact Information

For questions regarding these Terms and Conditions:

Awareness Matters AU
Website: https://awarenessmattersau.com
Email / Contact Form: via website contact page

Plain-Language Summary

By using Awareness Matters AU, you agree to our rules for using services, payments, refunds, and intellectual property. We limit liability, follow privacy rules, and operate under Australian law.

Delivery Information

by Awareness Matters AU | Feb 1, 2026 | About Us

Awareness Matters AU

Last updated: February 2026

1. Overview

At Awareness Matters AU, we are committed to providing clear and reliable delivery information for all services, digital products, and project-based work purchased through our website: https://awarenessmattersau.com.

This page outlines expected delivery times, formats, and procedures to ensure a smooth and transparent experience for our clients.

2. Delivery of Services

Digital Services

• Reports, assessments, or consultancy materials are delivered via email or secure download link.

• Standard delivery time: 3–7 business days after payment confirmation or submission of required details.

• Expedited delivery can be arranged on request, subject to availability and agreement.

Project-Based Services

• Delivery timelines are agreed individually during project scoping.

• Drafts, milestones, and final deliverables will be shared according to the agreed schedule.

• Any delays will be communicated promptly to clients.

Workshops, Training, or Sessions

• Session dates and times are confirmed via email.

• Materials or resources will be shared prior to or immediately after the session, depending on the format.

3. Delivery Locations

• Our services are primarily digital and can be delivered Australia-wide and internationally, unless otherwise specified.

• In-person sessions are subject to local travel arrangements and fees as agreed during booking.

4. Delivery Formats

• Digital reports and files: PDF, DOCX, XLSX, or other agreed formats

• Presentations: PDF, PPTX, or online collaboration tools (e.g., Google Slides)

• Consulting deliverables: Email, online meeting platforms, or shared project management tools

All materials are delivered securely while maintaining confidentiality.

5. Delays and Exceptions

While we strive to meet all delivery timelines:

• Delays may occur due to unforeseen circumstances (technical issues, client delays, public holidays, or force majeure).

• Clients will be notified promptly of any changes to expected delivery times.

• We are not liable for delays caused by incorrect contact information or technical delivery failures outside our control.

6. Confirmation and Tracking

• Clients will receive confirmation of delivery via email.

• Where applicable, tracking links or access instructions will be provided for digital files or platforms.

• If a delivery is not received, clients should contact us immediately using the details below.

7. Contact Information

For delivery-related inquiries:

Awareness Matters AU
Website: https://awarenessmattersau.com
Email / Contact Form: via website contact page

We aim to respond to delivery queries within 24–48 business hours.

Plain-Language Summary

We deliver services digitally or in-person with clear timelines, agreed formats, and secure delivery methods. Any delays or issues will be communicated promptly. For questions, contact us via https://awarenessmattersau.com.

Refund and Returns Policy

by Awareness Matters AU | Feb 1, 2026 | About Us

Awareness Matters AU

Last updated: February 2026

1. Overview

Awareness Matters AU (“we”, “us”, or “our”) is committed to providing professional, transparent, and ethical services.

This Refund & Returns Policy explains how refunds, cancellations, and service-related concerns are handled in accordance with Australian Consumer Law (ACL). Nothing in this policy limits your statutory rights under Australian consumer protection legislation.

2. Scope

This policy applies to all services provided by Awareness Matters AU, including but not limited to:

• Digital advisory and awareness-raising services

• Research, reports, or evaluation of programs

• Strategy, guidance, or recommendations for organisations or individuals

• Workshops, training sessions, or educational content

Due to the customised nature of our services, refund eligibility is assessed based on the circumstances outlined below.

3. Consumer Guarantees

Under Australian Consumer Law, you are entitled to remedies if a service:

• Has a major failure

• Is not delivered with due care and skill

• Is not fit for the agreed purpose

• Does not match the agreed description

Where a major failure occurs, you may be entitled to a refund or other remedy as required by law.

4. Refund Eligibility

Refunds or partial refunds may be considered where:

• Services were not delivered as agreed

• A significant error materially affected the service outcomes

• We are unable to deliver the service due to reasons within our control

• Service bookings are cancelled according to the applicable notice terms

• A legal consumer guarantee under ACL has not been met

Each request will be assessed individually, considering the scope, stage of delivery, and work completed.

5. Non-Refundable Circumstances

Refunds generally do not apply in the following situations:

• Services were delivered as agreed

• Work has commenced and deliverables have been provided

• Requests are based on change of mind or personal preference

• Outcomes did not meet expectations, but services were delivered competently

• Results were affected by external factors outside our control, such as client decisions or third-party platforms

6. Cancellations

Scheduled Consultations or Sessions

• Cancellations made with reasonable notice may be rescheduled or refunded

• Late cancellations or no-shows may not be eligible for refunds

Project-Based Services

• Cancellation after work has commenced may be eligible for a partial refund, depending on work already completed

• Completed deliverables remain payable and usable by the client

7. Resolution Before Refunds

Before issuing a refund, we may offer:

• Clarification of deliverables or scope

• Adjustments or corrections where appropriate

• Additional guidance or practical solutions

Our goal is to resolve concerns fairly and constructively before considering refunds.

8. How to Request a Refund

To request a refund or raise a concern, please contact us with:

• Your full name and contact details

• Details of the service purchased

• A clear explanation of the issue

Requests should be made promptly after the service is delivered or the issue arises.

9. Assessment Process

We aim to review all refund requests promptly and fairly. Additional information may be requested to ensure an accurate assessment.

10. Updates to This Policy

This Refund & Returns Policy may be updated periodically to reflect changes in law, business practices, or service offerings.
The most current version will always be available on our website.

11. Contact Information

For refund requests or questions about this policy:

Awareness Matters AU
Website: https://awarenessmattersau.com
Contact: via website contact form

Plain-Language Summary

We provide professional, ethical services. If something goes wrong, we’ll work with you to resolve it fairly. Refunds are provided where required under Australian Consumer Law, but change-of-mind refunds generally do not apply once work has started.

Trust, transparency, and fairness are central to how we operate.

Privacy Policy

by Roland | Aug 27, 2025 | About Us

Awareness Matters AU

Last updated: February 2026

1. Introduction

Awareness Matters AU (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information responsibly, transparently, and ethically.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or interact with our website:
https://awarenessmattersau.com

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Our Privacy Principles

Our approach to privacy reflects our brand values:

• People First – Personal information represents real people, not just data points

• Clarity Over Complexity – We explain what we collect and why in plain language

• Ethical Use – Information is never sold, misused, or exploited

• Evidence-Led Decisions – Data is used responsibly to improve services and user experience

• Long-Term Trust – Secure handling of data is essential to building sustainable relationships

3. Personal Information We Collect

We may collect personal information that you provide voluntarily, including:

• Name and contact details (email, phone)

• Organisation or business name

• Details submitted via contact forms, enquiries, or consultation requests

We may also collect non-identifying technical information, such as:

• Browser type and device information

• Pages visited and interaction patterns

• Referring websites or sources

• Approximate geographic location (non-precise)

This information helps us improve our services, website, and user experience.

4. How We Collect Information

Personal information may be collected through:

• Website contact and enquiry forms

• Direct email communication

• Service bookings, consultations, or requests

• Analytics tools and cookies (with consent where required)

Sensitive personal information is only collected if explicitly provided and necessary for the service.

5. How We Use Personal Information

We use personal information for purposes including:

• Responding to enquiries or requests

• Providing services or information you have requested

• Improving website content and user experience

• Understanding audience behaviour and needs

• Meeting legal or regulatory obligations

We do not sell, rent, or trade personal information.

6. Cookies and Analytics

Our website may use cookies and analytics tools to:

• Measure website performance

• Understand user navigation and engagement

• Improve content clarity, relevance, and usability

Consent will be requested before enabling non-essential cookies. Cookies can be managed or disabled via your browser settings at any time.

7. Disclosure of Personal Information

We may disclose personal information:

• To trusted service providers assisting us in delivering services or operating the website (under confidentiality obligations)

• Where required or authorised by Australian law

We do not disclose personal information for third-party marketing or resale purposes.

8. Data Security

We take reasonable steps to protect personal information from:

• Loss, misuse, or unauthorised access

• Disclosure, modification, or destruction

Access to personal information is restricted to authorised personnel and stored securely.

9. Access and Correction

You have the right to:

• Request access to personal information we hold about you

• Request corrections to ensure information is accurate, complete, and up-to-date

Requests should be made via our contact page, and we will respond promptly.

10. International Disclosure

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in line with Australian privacy standards.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices.
The most current version will always be available on our website.

12. Contact Us

For privacy questions, concerns, or requests:

Awareness Matters AU
Website: https://awarenessmattersau.com
Contact: via website contact form

Plain-Language Summary

We collect only what’s necessary, use it responsibly, and protect it carefully.
We never sell personal information and are transparent about how and why it’s used.

Privacy is part of building trust with people who engage with us.